Privacy Policy

We collect information that you provide directly to us and information collected automatically when you use our website.

Information You Provide:
- Contact Information: Name, mobile number, email address, and city/state when you fill out an enquiry form, contact form, or register for a site visit.
- Investment Preferences: Budget range, preferred location, land type, and intended use of land shared during consultations or form submissions.
- Communications: Any messages, queries, or correspondence you send us via email, WhatsApp, or contact forms.
- Identity Documents: If you proceed with a property transaction, we may collect government-issued identity proof (Aadhaar, PAN, Passport) as required under Indian property registration laws and anti-money laundering (PMLA) regulations.

Information Collected Automatically:
- Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs collected via analytics tools.
- Device & Browser Data: IP address, browser type, operating system, and device identifiers.
- Cookies: Session cookies to maintain your browsing session and preference cookies to remember your settings.

We use the information we collect for the following purposes:

- Property Enquiries & Site Visits: To respond to your enquiries, schedule site visits, and connect you with our property advisors.
- Transaction Processing: To assist in preparing sale agreements, registration documents, and conducting due diligence as required by law.
- Communication: To send you property updates, new listings, investment opportunities, and promotional content relevant to your preferences. You may opt out at any time.
- Legal Compliance: To comply with the Prevention of Money Laundering Act (PMLA), Foreign Exchange Management Act (FEMA), Registration Act, and other applicable Indian laws.
- Customer Support: To address your queries, resolve disputes, and improve our services.
- Website Analytics: To understand how our website is used and improve user experience.
- Marketing: With your consent, to send newsletters, property alerts, and investment reports via email, SMS, or WhatsApp.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

- Property Transaction Partners: Advocates, registration officers, banks, and financial institutions involved in processing your property purchase, only to the extent necessary.
- Service Providers: Third-party vendors who assist us in operating our website, sending communications, or providing analytics — bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or government authority under applicable Indian legislation, including PMLA, income tax proceedings, or real estate regulations (RERA).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with prior notice.
- With Your Consent: For any other purpose disclosed at the time of collection or subsequently with your explicit consent.

We never share your information with third-party advertisers for their own marketing purposes.

Our website uses cookies and similar technologies to enhance your experience:

- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand visitor behaviour using tools like Google Analytics. Data is anonymised and aggregated.
- Preference Cookies: Remember your settings and preferences across visits.
- Marketing Cookies: Used to serve relevant property listings and investment content based on your browsing history (only with consent).

Managing Cookies: You can control and delete cookies through your browser settings. Disabling cookies may affect some website functionality. Visit www.allaboutcookies.org for guidance on managing cookies across different browsers.

We implement industry-standard technical and organisational measures to protect your personal information:

- HTTPS Encryption: All data transmitted between your browser and our website is encrypted using TLS/SSL.
- Secure Storage: Personal data is stored on secured servers with access controls and regular security audits.
- Limited Access: Only authorised personnel with a legitimate business need can access your personal information.
- Data Minimisation: We collect only the minimum information required for the stated purpose.

While we take reasonable precautions, no transmission over the internet is 100% secure. You provide information at your own risk. In the event of a data breach that affects your rights, we will notify you as required under applicable law.

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy:

- Enquiry & Marketing Data: Retained for up to 3 years from your last interaction or until you withdraw consent.
- Transaction Data: Retained for a minimum of 7 years as required under the Income Tax Act, 1961 and other applicable financial record-keeping laws in India.
- Legal Proceedings: Data may be retained longer if required for ongoing legal proceedings or regulatory investigations.

After the retention period, your data is securely deleted or anonymised.

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian data protection laws, you have the following rights:

- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.
- Right to Grievance Redressal: Lodge a complaint with our Grievance Officer if you believe your data has been misused.

To exercise any of these rights, contact us at info@nrseretzrealty.com with the subject line "Data Privacy Request". We will respond within 30 days.

Our website may contain links to third-party websites including Google Maps, WhatsApp, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. Property investments and related services require legal capacity to contract under the Indian Contract Act, 1872. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a prominent notice on our website.
- Notify registered users via email (where required by law).

Your continued use of our website after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

Grievance Officer
NRS Eretz Realty
Road No. 10, Banjara Hills, Hyderabad, Telangana — 500034, India

Email: info@nrseretzrealty.com
Phone: +91 99999 99999
WhatsApp: +91 99999 99999

Response time: Within 30 days of receiving your request.